TERMS OF USE
These terms and conditions
are applicable to the usage of the https://www.shayonatours.com/ ("SHAYONA TOURS") by
you. SHAYONA TOURS shall provide you (“User”) travel-related information,
travel leads, pricing, availability and reservations for airlines, hotels,
railway, holiday packages, bus and car rentals across cities and rural areas
throughout India and abroad (“Service/s or SHAYONA TOURS Services”). These
Services may be availed by the User in India or outside India at any time
during the year as is offered by various third party vendors like airlines,
hotels, bus operators etc.("Service Providers" or
"Vendors"). The website is also for your education and information
and is also used by us to obtain feedback with a view to providing information
and services with respect to the leisure industry.
By accessing this site you agree to the following terms. In case you do not
agree to the following terms please do not read or refer to the material on any
of our pages.
Opening
an Account
In order to become able to use the SHAYONA TOURS,
you must complete in full an application form on the Website. As part of the
application, you will be asked to provide us with a Username and Password. This
username and password will be used by you when using our services.
Usernames/Passwords
You
are solely responsible for the confidentiality of your username, and password.
In the event you have reason to believe your account, username and/or password
is being used in an unauthorized manner, you agree to contact us promptly so
that the appropriate modifications can be made to your account. Please be aware
that information will be sent to your email address that you provided to us at
the time of sign up.
Agreement
to Receive Mail
You
hereby consent to the receipt of physical & electronic communication from
us.
Contributions
on Website
Any
activity you do on the website (Comments, Reviews, and Questions etc) becomes
property of SHAYONA TOURS. We reserve the right to modify or update that
information suitably.
Viruses
and Contamination of System
SHAYONA
TOURS is neither responsible nor liable for any viruses or other contamination
of your system, nor for any delays, inaccuracies, errors or omissions arising
out of your use of this site or with respect to the material contained on this
site.
Linked
Sites
Any
linked websites in our website are not under our control and we are not
responsible for the contents of any linked site or any link contained in a
linked site, or any changes or updates to such sites. We are providing these
links to you only as a convenience, and the inclusion of any link does not
imply endorsement by us of the site.
Content
and Intellectual property rights
All
content on the website including but not limited to icons, buttons, logos, text
etc, as well as any and all trademarks, whether registered or not constitute
the exclusive intellectual property of the SHAYONA TOURS and is protected under
Indian law. You may not selectively download portions of the website without
retaining the copyright notices You may download material from the website only
for your own personal use and for no commercial purposes whatsoever. Any and
all information that is submitted by you including but not limited to comments,
feedback etc is the sole property of SHAYONA TOURS which may be used in any
manner the SHAYONA TOURS deems fit. We provide all content to the best of our
knowledge and we are not responsible for changes to third party content.
Limitation
of Liability
SHAYONA TOURS makes no warranty that this site will meet your
requirements, the service or this site will be uninterrupted, the results that
may be obtained from the use of this site will be accurate or reliable, any
information or other material obtained by you through this site will meet your
expectations and any errors in this site will be corrected.
We shall not be liable to you for any special, consequential, incidental, and
exemplary or punitive damages, or loss of profit or revenues. We are also not
liable under any circumstances for damages arising out or related in any way to
your inability to access, or your difficulty in accessing, the website. We
shall not be liable under any circumstances for damages arising out of or in
any way related to products, services and/or information offered or provided by
third-party vendors accessed through the website or by any other means. All
content and information provided by SHAYONA TOURS either through the website or
otherwise is provided to you without warranty of any kind either expressed or
implied, with regard to the merchantability, technical compatibility or fitness
for a particular purpose with regard to any service, products or material
provided by or through the website.
Indemnity
You agree to indemnify, defend and hold harmless SHAYONA TOURS,
and its officers, employees, agents, and any third party information providers
to the Website, from and against all claims, actions, proceedings, expenses,
damages and liabilities, which are the result of, or are in any way related to
your use of the website.
Governing
Law
These terms and conditions shall be governed by Indian law and
the courts at Tezpur shall have exclusive jurisdiction in all matters arising
out of or in connection with the use of the website by you.
Privacy
Policy
Please refer to our Privacy Policy on the website.
Charges
& Pricing
SHAYONA TOURS does not charge any fees for browsing. SHAYONA
TOURS is ONLY a ticketing/booking agent for various types of services. For
example, SHAYONA TOURS does not operate bus services or run flights of its own
etc. In order to provide a comprehensive choice of bus operators or flights
etc, departure times and prices to customers, it has tied up with many Vendors.
SHAYONA TOURS 's advice to customers is to choose the Vendor they are aware of
and whose service they are comfortable with. SHAYONA TOURS is not liable for
any Discrepancy / Deficiency in service by the Service Providers / Vendors of
any service type.
Users can create free membership accounts on SHAYONA TOURS for service
booking. From time to time, SHAYONA TOURS at its sole discretion will add new
services, change existing services and remove some services as well.
Users shall be solely responsible for compliance of all applicable laws for
making payments to SHAYONA TOURS. GST Credit (if applicable) will be provided
directly by the Vendor to the User and SHAYONA TOURS will not be responsible
for non-receivable of the same.
While SHAYONA TOURS strives for quality products and services with accurate
pricing information, typographical and other errors may occur. In the event the
Service is listed at an incorrect price or with incorrect service information
due to an error, SHAYONA TOURS may at its discretion contact the User for
instructions or cancel User's booking and notify User of such Cancel.
SHAYONA TOURS will have the right to rectify the price of the Service and
contact User for further instructions via e-mail address provided by User at
the time of registration, or cancel the booking and notify User of such
cancellation. If SHAYONA TOURS cancels the order after the payment has been
processed, the said amount will be remitted to User’s account from which the
payment was made.
Payment
Options
SHAYONA
TOURS Supports various Payment Methods
like Credit and Debit Cards (Visa, MasterCard, Rupay, Amex, Dinners etc),
Internet Banking (around 100 Indian Banks), Wallets, etc through an online
payment gateway system. SHAYONA TOURS and the associated one or more payment
gateway makes full effort to fulfill information security requirement and uses
the latest encryption technology to protect and safeguard the Users Payment
Methods and their details.
All Payments for services purchased via SHAYONA TOURS by
all types of users (travelers or agents or any other type) have to be pre-paid.
In case the credit is extended/provided to any type of user, then it needs to
be paid within the next working day. If the user misses his payment timelines,
then SHAYONA TOURS has the right to cancel the purchased service or any other
purchased services of the same user or its sister concerns to recover the money
and penalty amount decided by SHAYONA TOURS (upto 100% of the default amount).
Company also reserves the right to charge 1% per day
penalty interest for overdoes, the same will charged after reminders and
notifications.
Gateway
Charges
Please
note that SHAYONA TOURS cannot control any fees or conversion rates that may be
charged to User by their Banks or Financial Institution related to such a
transaction and SHAYONA TOURS disclaims all liabilities in this regard.
SHAYONA
TOURS Travel Special Fares
There
are three types of SHAYONA TOURS Special Fares:
•
SHAYONA
TOURS Special ZERO Reschedule Charges
•
Reschedule request needs to reach SHAYONA
TOURS at least 36 hours for domestic flights and 72 hours for
international flights before the original departure time. If the request does
not come in this timeframe, then normal Airlines and SHAYONA TOURS Travel
Reschedule charges will be charged. However, Customer can also directly work
with the airlines when the departure time is less than the above mentioned
timeframe. Any charges imposed by the airlines in this regard, will need to be
borne by the customer itself.
•
Exact flight details of the new
flight needs to be provided for Reschedule request - Only one option will be
handled for reschedule request.
•
SHAYONA TOURS Travel takes 4 to 8
hours to respond during working hours for re-schedule request and is totally
dependent on seat availability and airlines response. Incase the airlines does
not provide timely or no response, SHAYONA TOURS Travel cannot be held
responsible for the same.
•
SHAYONA TOURS may charge certain
service fees for the service rendered.
•
SHAYONA
TOURS Special ZERO Reschedule, 50% Cancellation Fees, Free Meal
•
Reschedule details covered
under SHAYONA TOURS Special ZERO
Reschedule Charges
•
Airlines & SHAYONA TOURS Cancellation Charges will be charged at 50%
For e.g. if Airlines cancellation charges were Rs 3000 and SHAYONA TOURS
Charges Rs 499, then in this flight, the Airlines Cancellation Charges will be
Rs 1500 and SHAYONA TOURS Charges as Rs
249. All Cancellation requests needs to reach SHAYONA TOURS before 36 hours in domestic flights and 72
hours for international flights before the original departure time. If the
request does not come in this timeframe, then normal Airlines and SHAYONA TOURS Cancellation charges will be charged.
However, Customer can also directly work with the airlines when the departure
time is less than the above mentioned timeframe. Any charges imposed by the airlines
in this regard, will need to be borne by the customer itself.
•
Free Meal is supposed to be
provided by the airlines. However if for any reason, airlines does not provide
the Free MEAL, no compensation will be provided by SHAYONA TOURS . MEAL
Selection needs to be done by the customer on the airlines website. SHAYONA
TOURS will not choose any MEAL type on
customer's behalf.
•
SHAYONA
TOURS Special ZERO Cancellation / Reschedule Fees, Free Meal
•
Cancellation requests needs to
reach SHAYONA TOURS atleast 36 hours for
domestic flights and 72 hours for international flights before the original
departure time. If the request does not come in this timeframe, then
normal/standard Airlines and SHAYONA TOURS Cancellation charges will be
charged.
•
Please read above for Rescheduling
of Flights & Free MEAL
Refund,
Cancellation & Re-scheduling Policy
In case of no-show or unutilized
bookings, User shall be required to make requests for any valid and applicable
refunds, as per Vendors’ policies or within 15 days from the travel date
(whichever is earlier). No refund would be payable for any requests made
after the expiry of 30 days of travel date / check-in as aforementioned and all
unclaimed amounts for such no-show or unutilized bookings shall accordingly be
deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the
cancellation request, after receiving back to back refund from the concerned
Vendor. Payment will be refunded back into the same original payment instrument
like the same credit card or bank account from which it was paid for the
traveller. In case of Travel Agent (B2B Booking), refund or recharge or upload
of any type is always credited in their agents SHAYONA TOURS s account balance.
In case of agents account closure, the agent is supposed to consume its balance
or clear their dues (if any). No money transfer will be done to travel agents
bank account, in any circumstances.
In case User avails to book any of the Services offered by the Vendor and is,
thereafter, not contactable on the contact details provided, then the
tour/travel reservation selected by User will stand cancelled and SHAYONA TOURS or the Vendor would not be liable for any
charges/expenses incurred by User, either directly or indirectly in this regard
Any Refund Claims arising due to cancellation / delay of flight by the Vendor
shall be subject to SHAYONA TOURS receiving the refund from the Vendor. In the
Event Vendor does not refund the amount to the SHAYONA TOURS , SHAYONA TOURS shall not be held liable for the same
Cancellation/Re-scheudle of Flight Ticket upto 24 hours will be dealt by SHAYONA
TOURS . Less than 24 hours, the USER should cancel it directly with the
airlines and inform SHAYONA TOURS for
the refund processing
SHAYONA TOURS shall charge a
cancellation fees - varying from time to time and transaction to transaction
and type of service. This fees will be over and above the Airlines Cancellation
Fees. Similarly for other service like Bus Tickets etc, SHAYONA TOURS will add it's own cancellation fees over the
Vendor's cancellation Fees
Cancellation Policy is defined and governed by the Vendor and SHAYONA TOURS will not be able to do any changes around it.
Refund will only be processed once the USER informs SHAYONA TOURS
Partial Cancellation may or may not be allowed - This will depend on the
Vendor's Cancellation Policy
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare
Difference, Airlines Re-schedule/Penalty Charges and SHAYONA TOURS Re-schedule
Charges
Domestic and International Booking/Cancellation/Re-schedule will have different
amount of fees for different Services
Name Change, Title Change, Age Change, Sector Change etc is generally not
allowed by Vendors - Any such changes or more (not covered here) will not be
entertained by SHAYONA TOURS . The User need to work directly with the Vendor
and SHAYONA TOURS will not be
responsible / liable in any form
Once a confirmed ticket/service is booked/generated, Convenience Fees is not
refundable under any circumstances. If you are booking a special discounted
return fare then both sectors have to be cancelled together
The USER will be solely responsible for the Visa, Passport or any other
requirement for the travel. SHAYONA TOURS
will not be responsible for any inadequacy of any form
Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance
for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to
check this with Vendor directly
Booking
Confirmation
User
should not take any action based on information on the Marketplace until User
has received a confirmation of User’s transaction. In case of confirmations to
be received by email, if User does not receive any confirmation of User’s
purchase/transaction within the stipulated time period, User may first look
into "spam" or "junk" folder to verify that it has not been
misdirected, and if still not found, please contact SHAYONA TOURS 's call
centre or login into the User Account section of SHAYONA TOURS .
In case a booking confirmation e-mail or sms gets delayed or fails because of
technical reasons or as a result of incorrect e-mail ID / phone number provided
by the user etc, a ticket will be considered 'booked' as long as the ticket
shows up on the confirmation page or in the User Account section of SHAYONA
TOURS .
The total price payable will be displayed to the User before making payment to
the Vendor. Users are hereby informed that in case of a booking request being
rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts
collected by SHAYONA TOURS for such booking will be refunded to the User’s
Account used for making the payments.
Offer Fares / Series Fares / Group Fare or any other
similar fares are non-refundable, non-changeable under any circumstances. In
these types of bookings, more than one (non related) passenger is added in the
same pre-purchased PNR. Names in this type of fares are updated between 8pm and
11pm, one night before the travel date. Hence, web checkin needs to be done by
the passenger or the travel agency once the names are updated. Do note Airlines
counter are not very friendly at some airports and machines may / may not
operate. Also airlines may levy service charges for issuing boarding pass from
the airport counter. Since these are collective passengers tickets, normal web
checkin, meal selection, extra baggage purchase, wheel chair addition, GST or
any other special services cannot be added in these tickets. Lastly in these
types of fares, our fare rules supersedes airlines and hence no refund requests
are entertained unless flight is cancelled or flight date/timing is changed by
more than 6 hours in domestic flights and over 24 hours in international
flights.
Name changes (minor or major) in any form cannot be done
in these fares. In this type of fares (Offer Fares / Series Fares / Group Fare
or any other similar fares), you are not supposed to contact airlines directly
or any other body for any reason. SHAYONA TOURS
should be your only point of contact for any purpose and the decision of
SHAYONA TOURS will be final. Incase you
contact airlines or any other body, your account might be disabled and your
balance will be forfeited.
In case of schedule change and airlines provides
multiple options, agent/customer has the choice to choose among the given
options only within the given time. However, once names are updated in the
revised itinerary, thereafter no changes will be accepted of any type. Also
note if the agent/customer does not respond in the given time then Airlines / SHAYONA
TOURS can choose any option.
Offline
Booking
SHAYONA TOURS avoids and do not recommends travel agents
for doing offline booking with us. However, if the travel agents insists, SHAYONA
TOURS can do the booking on behalf of
the travel agent as a courtesy. Having said that SHAYONA TOURS will not be responsible for any type of
mistake like date, origin city, destination city, itinerary details, pricing,
name & details of the passenger etc. Travel Agent will be responsible for
any mistake or issue in offline booking from SHAYONA TOURS . SHAYONA TOURS on any circumstances will not bear any expense or refund any
part of the booking amount.
Promo
Codes
SHAYONA
TOURS may generate promotion codes from
time to time which may be availed on the site for discount, if applicable. SHAYONA
TOURS at its discretion, could add new
promo codes, change or withdraw existing ones without any prior notice. Incase
of any dispute with any party, SHAYONA TOURS 's decision will be binding and
final.
When USER registers with SHAYONA TOURS , SHAYONA TOURS or any of its partners/afflilate/group
companies/partners/vendors may contact User from time to time to provide
information/offers of services that SHAYONA TOURS or such other group companies believe may
benefit User.
Users
Responsibility & Liability
User shall be responsible for their own actions in
utilizing the Services purchased by User, and SHAYONA TOURS shall
not be liable for any such action. SHAYONA TOURS is only providing a
platform for communication and it is agreed that the contract for Service shall
be a strictly bipartite contract between the Vendor and User.
User represents that User is of legal age to form a
binding contract with SHAYONA TOURS and is not a person barred from receiving Services
under the laws as applicable in India.
Any references to a Vendor being "verified"
(or similar language) only indicate that the Vendor has completed a reasonable
verification process. Any such description is not an endorsement, certification
or guarantee by SHAYONA TOURS about any Vendor, including of the
Vendor's identity and credibility. SHAYONA TOURS therefore
recommends that you always exercise due diligence and care when deciding
whether to avail services from a Vendor, or while having any other interaction
with them.
Upon
receiving User’s complaint, SHAYONA TOURS
shall inform the relevant Vendor of such complaint and request for an
explanation. Users are required to refrain from raising frivolous and baseless
complaints. User expressly acknowledges that the Vendor providing the deficient
Service will be solely responsible to User for any claims that User may have in
relation to such defective service and SHAYONA TOURS shall not in any manner be held liable for
the same.
Unless due to User’s negligence, in the event the Vendor fails to complete a
delivery of any Service, User acknowledges that the Vendor will be liable to
make any applicable refunds or payments. User agrees that SHAYONA TOURS will not be held liable for failure of the
Vendor to make available any Service therein.
SHAYONA TOURS reserves the right at all
times to disclose any information as is necessary to satisfy or comply with any
applicable law, regulation, legal process or governmental request, or to edit,
refuse to post or to remove any information or materials, in whole or in part,
in SHAYONA TOURS 's sole discretion.
In no event shall SHAYONA TOURS its officers,
directors, employees, partners or vendors be liable to User, the Vendor or any
third party for any special, incidental, indirect, consequential or punitive
damages whatsoever, including those resulting from loss of use, data or
profits, whether or not foreseeable or whether or not SHAYONA TOURS has been advised of the possibility of such
damages, or based on any theory of liability, including breach of contract or
warranty, negligence or other tortuous action, or any other claim arising out
of or in connection with User’s purchase of the services herein.
SHAYONA TOURS shall not assume any
liability for the non-availability of the Services where required or any action
or inaction that might be taken by the Vendor.
ALL
LINKED TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND
AGREED BY USER.